Privacy Policy


As of: May 24, 2018

Mirage GmbH is committed to protecting the privacy of its customers. Therefore, we would like to explain to you how we collect, use and disclose data. This Privacy Policy informs you about our Privacy Policy regarding the information we receive from our customers. This includes data we receive through our web site through which you access this privacy policy, including third-party web sites through which Mirage’s services may be requested (eg and much more). Further, this includes data we receive through software applications that we provide to you for use on or through computers and mobile devices (collectively, the “Applications”) or through social media sites controlled by us that you use to access them Privacy Policy, via e-mail messages in HTML format, which we send to you containing a link to this privacy statement, or through your communication with us when you visit our location. By providing personal information and other information, you agree to the terms of this Privacy Policy.

Collection of Personal Information

“Personal information” is information that allows you to determine the identity of a person. Personal information we collect includes: name, gender, home and business address, telephone number and email address, salutation, information about your service preferences. If you provide us or our service providers with personally identifiable information about other persons (for example, if you make a reservation for another person), you represent that you have the consent of those individuals with respect to the sharing of their information and allow us to use this information in accordance with the terms of this statement. We may solicit personal information through various means: through our website and the contact form contained therein, via email to an in-house email address or through other sources (such as public databases, booking portals, joint marketing partners and other third parties ,

Use of Personal Information

We may use personal information in several ways:

To provide you with the services you need, such as making reservations easier, sending you a confirmation or message before your arrival, assisting you with meetings, events and celebrations, and providing you with information about all related events.

To process your request, for example, to ensure that your event is organized and to provide you with the associated customer service or to process your payment.

To provide information for administrative purposes, marketing communication, offers and regular surveys for customer satisfaction, market research and quality assurance.

To provide a more personalized experience by presenting products and offers tailored to your preferences.

To enable you to participate in sweepstakes, competitions and other promotions and manage these activities. Additional provisions may apply to some of these activities. These may also contain additional information about how we use and disclose your personal information.

Collection of personal data using the contact form

When using the contact form, we collect your personal data (name, e-mail address, message text) only in the scope provided by you. The data processing serves the purpose of establishing contact. The processing of the data entered into the contact form is therefore exclusively based on your consent (Art. 6 (1) lit. DSGVO). You can revoke this consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation. The information you provide in the contact form will remain with us until you ask us to delete it, revoke your consent to storage or delete the purpose for data storage (for example, after your request has been processed). Mandatory statutory provisions – especially retention periods – remain unaffected.

Use the e-mail address for sending newsletters

Regardless of the contract, we use your e-mail address solely for our own advertising purposes to send you newsletters, if you have expressly consented to this. Processing is based on Art. 6.[:]